Attendance and Punctuality - Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time.Adaptability - Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change, delays, or unexpected events.Administration and Organization Support - Follows policies and procedures Processes paperwork accurately, timely and legibly Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change, delays, or unexpected events.Team Work - The ability to work effectively with others, balancing the needs of the team and those of the individual Gives and welcomes feedback.Interpersonal Skills - Focuses on solving conflict, not blaming Maintains confidentiality Listens to others without interrupting Keeps emotions under control Remains open to others' ideas and tries new things Speaks and writes clearly and persuasively in positive or negative situations Listens and gets clarification Responds well to questions Writing is clear, informative and professional.Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments.
#525 s. winchester san jose mystery house professional
Drive to continuously build owns knowledge base and improve professional skills. Job Knowledge / Technical Skills – Thoroughly understands all aspects of the job possesses practical hands-on experience Needs some direction.Will be required to work periodic events which include Nights, Weekends, and Holidays.Ĭompetencies: To perform the job successfully, an individual should demonstrate the following:.Other duties may be assigned including acting as a host for Mansion or Garden tours guest control and special events.Responsible for keeping up with memos, newsletters, or any printed material given by management.This will include teaching guests the basics of the experience and supervising guests to ensure that all participants are acting in a safe and responsible manner. Be responsible for the end-to-end guest experience for our ancillary attractions.Maintains the integrity of the departments cash control system including completing all required documentation and balancing drawer(s) at the end of the day as specified.Maintain social distancing and capacity protocols as required by external agencies and internal WMH protocols.Use cash register to correctly total price and tax on merchandise selected by guest.Monitor all areas to avoid and/or detect theft to assist in maintaining estate assets.Maintain fully stocked shelves, counters, tables or display racks with appropriate merchandise at all times.empty trash, mop, vacuum, sweep, dust, etc.). Keep work and guest areas clean, neat, and organized with general cleaning duties (i.e.Sanitize equipment per WMH cleaning protocols. Clean and maintain shelves, counters, windows, ventilation grills and cashier stations as required.Ensure that the highest standards of presentation and merchandising are implemented and maintained across the retail operation.Displays merchandise, suggests selections that meet the guest’s needs, and emphasizes selling points of article.Demonstrate, create and sell merchandise to guests utilizing knowledge of products.Conduct health and security screenings for guests entering the property.Cordially greet and interact with guests to determine type of ticket media or merchandise desired.
This will be achieved by performing the following duties.Įssential Responsibilities include the following. The Guest Service Host will also be responsible for guest safety at our ancillary attractions in addition to assisting in other areas of the operation as needed and will help maintain cleanliness and safety protocols in their assigned areas. They are responsible for greeting guests, selling admission tickets and merchandise, andproviding general information about Winchester Mystery House and its’ history, programs, and offerings. The Guest Services Host (Retail-Tickets) is the first point of contact for our guests. Summary: This is a part-time position with the opportunity for growth.
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